The product is in good condition when it comes out of the factory,and the packing is not damaged either. Broken glass is caused during transportation and is not resistant. Top crease can be repaired without affecting use.: try tapping up and down to make it recover.Used a hook, go in through the hole and smooth out the hollows ; than put silver glass glue to the holes will be ok. We have lodged a claim on the insurance company for the damage.It usually takes about 2 months, because it is very tedious. We will follow up the progress of claims in a timely manner.